Matt Brown

Director of Benefits, Classification/Compensation and Professional Development -

Retirement Counseling and Processing, Benefits, Classification and Compensation Management, Disability Consultation, ADA Accomodation Requests, HR Budget Management, and Professional and Organizational Development

mbrown@wcu.edu

828-227-3139

Allison Castro

Student Employment Consultant

Non-Work Study Student Employment, Student Postings/Hiring Proposals, Student Employment Training and Student Intakes, International Employee Compliance

acastro@wcu.edu

828-227-2556

Cory Causby

Associate Vice Chancellor, Human Resources and Payrolls

causby@wcu.edu

828-227-7218

Heather Clayton

Temporary Employment Specialist

Temp Postings/Hiring Proposals/Intakes/Onboarding/I-9 Compliance, Temporary Employee Changes, Highlands Biological Station Processing, Payroll Processing, SHRA Job Applicant Qualifying, Job Fairs

hclayton@wcu.edu

828-227-2064

Jen Cross

Payroll Specialist

Bi-Weekly and Student Payroll Processing, Employment Verification

jencross@wcu.edu

828-227-3101

Alicia Estes

Technology Support Analyst

Implementation, Unemployment Insurance, Talent Management Systems, myResources Administrator, Webpage Administrator

estes@wcu.edu

828-227-2565

Susan Gibbs

Director of Talent Acquisition

EEO Compliance & Education, Faculty Onboarding/Intakes, I-9 Compliance, Search Committee Education, Job Fairs, Transcripts/AA21 Compliance

sgibbs@wcu.edu

828-227-3136

Heidi Hyatt

Benefits Consultant

New Employee Benefits Enrollment, Benefits Questions regarding Health Insurance, NC FLEX, Tuition Waiver/Reimbursement

hshyatt@wcu.edu

828-227-3138

Toni Jones

Director of Payroll Services -

Payroll Oversight, Permanent/Monthly Payroll, Backup for Bi-weekly and Student Payroll, General Payroll Consultation, Print/Distribute W-2s, Research and Analyze Payroll Discrepancies

tjones@wcu.edu

828-227-2163

Rick Lanning

Classification and Compensation Consultant

Classification and Compensation of New Positions, Restudy Requests and Salary Actions for Existing Positions; Position Management; Supplemental Pay (Extra Compensation, Overload, etc.), Fixed-Term Faculty Reappointments

rglanning@wcu.edu

828-227-3122

Trista Middleton

Employee Relations Consultant

Exit Interviews & Process, Family Medical Leave Act Administration, Parental Leave Request Administration, Performance Management

tymiddleton@wcu.edu

828-227-3137

Sandy Neuenschwander

HR Specialist

Front-line HR/Payroll Support, General HR Inquiries, Records Management, Address Changes, Separations, Name Changes

sneuens@wcu.edu

828-227-2359

Kaitlan Randazzo

Permanent Employment Consultant

SHRA/EHRA/Faculty Postings, SHRA/EHRA Hiring Proposals & Offer Letters, Adjunct/Faculty Hiring Proposals & Contracts, Adjunct Reinstatements/Access, NC Arboretum Processing, Background Screening, Academic Affairs Liaison, Handshake/Job Fair Administrator, ACA Verification & Compliance

krandazzo@wcu.edu

828-227-2381

Trisha Ray

Director of Employee Relations

Disciplinary Process, Coaching/Consultation, Employee Assistance Program (EAP), SHRA Probationary Period Management, Disability Backup, Employee Recognition Events and Services

trisharay@wcu.edu

828-227-2522

Susan Waite

Leave Specialist

Coordinates Maintenance of Leave Accruals for all Leave-Earning Employees, Special Leave, Voluntary Shared Leave, Adverse Weather Leave, Community Service Leave

swaite@wcu.edu

828-227-2794