Credit Card Convenience Fees

FAQs

 

Historically, the costs associated with credit card use were absorbed by the university. As a result of the budget reductions, the university chose to impose the convenience fee to defray these costs rather than divert limited remaining resources from instructional activities.

To cover the operating costs associated with processing card payments and with maintaining its information and technology infrastructure, TouchNet charges a 3.00% nonrefundable fee ($3.00 minimum) on credit card transactions processed. The percentage rate for the convenience fee was determined by TouchNet as part of the outsourcing agreement for services and approved by the State of NC Office of State Budget and Management.

No, the convenience fee is not refundable. 

Students and authorized users may pay online with webCheck without incurring any additional costs. When making payments in Bill+Payment through myWCU, students and authorized users may select webCheck. They will be prompted to enter a valid bank routing and account number and to authorize the payment from the checking account associated with the banking information provided.
Instructions for logging into Bill+Payment, setting up authorized users and making payments
Yes. The majority of the UNC System schools have elected to make these changes in response to on-going budget cuts from the State of North Carolina.

Student Accounts Office

WCU Student Accounts Office
132 Killian Annex
1 University Dr
Cullowhee, NC 28723
828-227-7324
828-227-7600
studentaccounts@wcu.edu