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Phone or Submit a Ticket
Normal Availability: Monday-Friday; 7:30am - 6:30pm ET (closed for University holidays)

• Phone: (Local) 828.227.7487; (Toll-free) 866.928.7487
• Submit a ticket:

Please note: Voicemail and Submit a Ticket support are monitored daily after close until 9pm. Action will be taken on any priority issues affecting most of the campus. e.g. network outage. All other requests will be followed up on the next business day. For after-hours and weekend assistance, please consider walk-up support.

Walk-up Availability:

• Monday-Thursday; 7:30am - 9:00pm ET
• Friday; 7:30am - 7pm ET
• Saturday; 1pm - 5pm ET
• Sunday; 1pm - 5pm ET

Services for Students

The IT Help portal and Madison the chatbot are available to help provide answers to the most frequently asked questions. You can search any keywords (e.g. Office 365 for Windows) in either IT Help or by chatting with Madison.

Coulter Faculty Commons

If you are a faculty member, the Coulter Faculty Commons can help with your courses, from instructional design discussions to integrating technology tools into your curriculum.

Software Services

Students receive free help in the Technology Commons, including software installation, training, repair, and troubleshooting.

If your device requires intensive repair which may require additional time, loaner laptops are available.

Students also have access to specialized software, such as the Adobe Creative Suite, in the Technology Commons space as well as on our virtual environment.

Hardware Services

Warranty repairs for Apple and Dell computers, purchased through WCU's  and  websites and can be completed at the Technology Commons service desk.

Students can be provided with a loaner laptop while the repairs are being completed.

Other brands may be eligible for hard drive or memory replacement where possible, for a fee.   

Email and Collaboration Tools

All WCU users have access to Office365, offering everything from email to collaborative teamwork.

You can log into your WCU Office365 email at , and you can install Office365 on your personal device by following our Device Setup Guide.

for conferencing, webinars, classes, interviews, and more.

If you have any questions about your Mitel desk phone, you can go to our phone FAQ page. To see some common questions and helpful guides for setting up your voicemail, head over to our voicemail FAQ page.

WCU provides a network-based print, copy, scan, and fax service for faculty and staff, with a variety of services, pricing, and other options available. The 3DU Makerspace also offerd 3D printing, and assistance with modeling, printing, and scanning items.  Visit the 3DU website for more information.

Wireless Services

The Technology Commons staff can provide help with connecting to the or wired network.

Our staff can also assist in connecting gaming or streaming devices to the WCU-Media network in residence halls.

Learn More 

 

Additional Resources

 

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Equipment Checkout

The Technology Commons has equipment for students, faculty, and staff to checkout including cameras, projectors, and laptops. Equipment is checked out, reserved, and/or returned at the Technology Commons desk, located on the ground floor of Hunter Library. To reserve equipment online, visit . 

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Account Assistance

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Whatever your WCU-account-related questions are, we can help!

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IT Help Desk Hours: Monday - Friday 7:30am to 6:30pm

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