Prospective Students
Connect with Us
Phone or Submit a Ticket
Normal Availability: Monday-Friday; 7:30am - 6:30pm ET (closed for University holidays)
- Phone: (Local) 828.227.7487; (Toll-free) 866.928.7487
- Submit a ticket:
Please note: Voicemail, Email, and Submit a Ticket support are monitored daily after close until 9pm. Action will be taken on any priority issues affecting most of the campus. e.g. network outage. All other requests will be followed up on the next business day. For after-hours and weekend assistance, please consider walk-up support.
Walk-up Availability:
- Monday-Thursday; 7:30am - 9:00pm ET
- Friday; 7:30am - 7pm ET
- Saturday; 1pm - 5pm ET
- Sunday; 1pm - 5pm ET
Please note: Availability is subject to change based on semester breaks, holidays, etc. For specific availability please visit: Technology Commons - Hours of Operation
For additional information:
Self-Service: IT Help and Madison
Normal Availability: 24/7
The IT Help portal and Madison the chatbot are available to help provide answers to the most frequently asked questions. You can search any keywords (e.g. Office 365 for Windows) in either or by chatting with Madison.
Please Note: Madison is located in by clicking on the chat bubble in the bottom right corner.
Services for Students
Student Computer Purchasing
Prospective students looking to purchase a laptop can check out our computer purchasing page. Here you will find information about our minimum and recommended laptop specifications, including some majors that have special requirements. WCU students also have access to discounts through the university's and websites.
Wireless
Assistance University visitors can get help connecting to the WCU-Guest wireless network at wifi.wcu.edu.
Accounts
Have you forgotten your password? Do you need help
Whatever your WCU-account-related questions are, !